Frequently Asked Questions
Everything you need to know about shopping with Flook The Label.
Where does Flook The Label ship from and how long does it take?
We ship globally from our warehouse in Bali. Domestic orders typically arrive within 2-3 business days, while international express shipping usually takes 3-7 business days depending on your location.
What is your return policy for online orders?
We accept returns for store credit within 14 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags and hygiene seals attached. Please note that sale items are final sale.
How do I ensure I choose the correct size?
Each product page features a detailed size guide and fit notes. As our pieces are often handmade or use unique knit textures, we recommend following the specific measurements provided. If you are between sizes, we suggest sizing up for a more comfortable fit.
Are your garments sustainably made?
Yes, we are committed to ethical production. Our collections are handcrafted by local artisans in Bali using eco-friendly materials and small-batch production methods to minimize waste and support the local community.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna in select regions.
How should I care for my Flook pieces?
To maintain the longevity of our delicate knits and fabrics, we recommend a gentle hand wash in cold water with mild detergent. Always lay flat to dry in the shade and avoid hanging knitwear to prevent stretching.